Back to top

BC 1 Call urges homeowners to click or call before digging

Click or call before digging to avoid damaging underground infrastructure and costly service disruptions.

With so many British Columbians staying home to practice safe physical distancing, many are taking advantage of the spring weather to get outside in their yard and tackle home improvement projects. 

Which is why BC 1 Call is urging homeowners to click or call before they dig to avoid damaging underground infrastructure and costly service disruptions.

“There is a great deal of uncertainty at the moment amid the COVID-19 pandemic, and we understand the desire to get outside in your yards and take advantage of the spring weather. However, it is imperative that you know what is beneath you before you do,” said Chris Hyland, President & CEO, BC 1 Call. 

“In addition to service disruptions, the unnecessary damage could pull emergency resources, such as fire and first responders, away from areas where they are critically needed at a time like this.”

Hyland said whether a homeowner is planning to build a retaining wall, plant a tree, or put in fence posts, they need to click or call to request a free underground utility locate on what infrastructure is in their desired dig site before starting any job. Utilities can include services such as telecommunications, water, sewage, and natural gas lines.

“Taking the time to submit a locate request to BC 1 Call is critical to your safety, and the safety of your neighbours. Let’s remember that many more people are home right now relying on their gas, heat, internet and water supplies,” said Hyland.

“Also, if a line is damaged and repairs are needed, most crews wouldn’t be able to maintain the mandated physical distancing protocols while fixing the problem. This puts workers at risk to repair these critical services.”

Dave Baspaly, Executive Director, BC Common Ground Alliance, said there is often an increase in ground disturbance in the spring as homeowners are starting to work outside, which is why April has been National Dig Safe Month for many years.

“If a homeowner does not submit a request, ground disturbance can cause serious damage, and sadly, even injury," Baspaly said.

"With what is going on in the world, we need to do everything we can to continue to provide a safe environment for our families and our neighbours.”

“Fixing that fence can wait three days when you consider the cost may be a loss of access to your warmth, your social connectivity, or your ability to wash your hands. The impacts of losing our essential services right now could be catastrophic,” said Hyland.

Homeowners can request a free locate online 24/7 at or via phone during regular business hours at 1-800-474-6886. An online request through allows homeowners to input their information more quickly and communicate excavation project details with greater accuracy.

Key Facts:

  • Damages as a result of failure to request locates from one call services are unfortunately common among residential properties. In 2018, 5% of all accidental damages[1] (approx. 17,000) in the US and Canada came from residential properties.
  • Locates’ are:
  1. As-built drawings provided by utility owners, or in some cases, ground markers for utility lines labelled on excavation sites that are colour-coded and correspond to the utilities they contain.
  2. In layman’s terms, a ‘locate’ is a revised set of blueprint drawings submitted by a contractor upon completion of a construction project. These drawings show the dimensions, geometry and location of all components of the project, including utilities.
  3. 100% free of charge.
  • Underground infrastructure includes: pipes and cables used to transport oil and gas, water and sewage, electricity, and telecommunication services across BC; all of which are integral to daily living.
  • A locate request to BC 1 Call must be completed a minimum of three business days before the work begins, to allow utilities enough time to provide the necessary information to homeowners and contractors.
  • Homeowners are not clear to dig until all utilities with buried infrastructure have provided details on the area where ground disturbance will occur.