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Nelson and District Credit Union prepares to SWITCH banking systems

Nelson Daily Staff
By Nelson Daily Staff
April 16th, 2011

Nelson and District Credit Union (NDCU) and members are preparing for the SWITCH to the new banking system, Acumen of Fiserv Solutions.

Member will experience branch closures and electronic service interruptions during SWITCH, Friday, April 29 at 5 p.m. to Wednesday, May 4 at 10 a.m.

The Credit Union has spent the past 10 months preparing members for this upgrade and expect Randy’s “how-to” video to help.

“Members expect innovative products and efficient service,” said Credit Union CEO, Doug Stoddart.

The Credit Union’s current banking system is over a decade old, and to keep pace with changing technology and an evolving financial services industry, they made the decision in late 2009 to start the process of upgrading to Acumen, a next generation banking system.

“We are looking forward to a seamless transition to the new banking system, but we do encourage our members to make the appropriate preparations in advance of April 30, 2011,” Stoddart said.

Among the most compelling Acumen features cited by decision makers are its fully integrated loan origination platform, comprehensive 360° view of the member’s relationship with the Credit Union, and the ability to generate a wide range of reports with speed and ease.

Nelson and District is the 20th financial institution in Canada to select Acumen.

Members are being asked to prepare for the upcoming SWITCH weekend by:

• watching Randy’s “how-to” video at

• noting the SWITCH weekend on personal calendars

• re-reading the communications and frequently visiting

• having alternative payment options

• making bill payments in advance

• retaining bill payment vendor information

Members wishing to access temporary login details and additional assistance during the SWITCH weekend will be able to call the Credit Union’s toll-free helpline, 1-877-352-7207; however, member account details will not be available.

Since 1950 Nelson and District Credit Union has grown over the years from a modest beginning to a robust community-based financial co-operative. After the first year of operations, the cash-box had a net profit of $21.77.

Fast forward to 2011 and NDCU manages over $162 million in assets and three branches in Nelson, Rossland and the East Shore.

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