New online complaint portal for Bylaw Enforcement, Dog Control
The Regional District of Central Kootenay (RDCK) Bylaw Enforcement Team is introducing a new online complaint portal to improve operational department efficiency.
Effective immediately all referrals for Bylaw Enforcement and Dog Control are required to be submitted in this format.
“As a department we deal with a large volume of inquiries and this new process will help streamline the referral process, ensuring all complaints are dealt with in a timely manner,” said Jordan Dupuis, RDCK Bylaw Enforcement Team Supervisor.
The new portal will help reduce the number of calls/emails, systematically track all inquiries and complaints, while enhancing the overall service to the public. Residents will have two options to submit; a general inquiry form or a complaint form.
Bylaw enforcement within the RDCK is a complaint driven service and the RDCK enforces contravention related to a RDCK Area where a related bylaw applies.
Bylaws in your Electoral Area could include Dog Control, Unsightly Property, Noise Control, Nuisance, Land Use and Zoning. Go to www.rdck.ca/bylawenforcement for more information on the bylaws related to your Electoral Area.
Once a complaint is submitted, the person will be contacted by a Bylaw Enforcement Officer to confirm details and clarification.
If complaint requires action, the Bylaw Enforcement Officer begins the process of trying to reach a solution to achieve compliance to the bylaw. All complainant information is considered confidential and will not be released.=
Anyone without access to a computer or cannot complete the form online, please contact the RDCK Bylaw Enforcement Department at 250.352.6665.