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Province expands Tele-Mental Health to Cranbrook

By Contributor
July 5th, 2016

Children and teens with mental-health challenges can now more easily access the specialized supports they need, thanks to the expansion of Tele-Mental Health videoconferencing services to Cranbrook.

“Tele-Mental Health allows young people to connect directly with a psychiatrist – in real time – without having to leave their home communities,” said Minister of Children and Family Development Stephanie Cadieux.

“Before Tele-Mental Health, children and youth in the Cranbrook area who were dealing with mental health challenges had to travel to receive the services they need, or wait for a health professional to visit their community.”

This Tele-Mental Health service allows children, youth and their families to meet with a qualified psychiatrist through the latest video and sound technology.

Each videoconferencing appointment is private, secure and confidential, and can be stopped at any time at the request of the child, youth or their parents/guardians.

Both the psychiatrist and child or youth can ask questions throughout the appointment, which creates a comfortable atmosphere where information can flow, just like it would in a face-to-face meeting.

“It’s crucial that families with children experiencing mental health concerns have access to the most effective health services,” said Health Minister Terry Lake.

“By providing innovative care through Telehealth, doctors and other care professionals can consult with specialists and provide the best care possible, no matter where patients live.”

In Cranbrook, the service is used bi-monthly at the local Ministry of Children and Family Development office, with the psychiatrist visiting the child or youth in their home community every other month. The latest expansion of Tele-Mental Health to Cranbrook is part of the ministry’s ongoing work to launch the service in more rural and remote communities throughout the province.

“The expansion of Tele-Mental Health to Cranbrook is making a big difference to local families,” said East Kootenay MLA Bill Bennett.

“It causes fewer disruptions to families’ schedules and reduces the anxiety and cost that come from having to travel back and forth to appointments.”

Tele-Mental Health service is available to young people who are receiving community-based Child and Youth Mental Health (CYMH) services through the ministry. Access to the service is determined after an initial assessment at one of the 78 CYMH intake clinics in the province or by contacting the local CYMH team directly. For a list of local ministry offices that offer CYMH services and supports, visit:

To date, the Tele-Mental Health partnership between the Ministry of Children and Family Development and the Provincial Health Services Authority has resulted in the service being launched in eight northern communities, including Prince Rupert, Smithers, Terrace, Kitimat, Hazelton, Burns Lake, Vanderhoof and New Aiyansh.

These sites also serve families in eight other surrounding communities. The service is accessible at ministry offices, as well as Northern and Interior Health Authority sites. A further 22 communities have indicated interest in Tele-Mental Health.

To ensure the Province’s range of mental-health and substance-use programs work effectively together, the Province is developing an integrated, cross-government mental-health and substance-use strategy for British Columbia.

A priority within the strategy is to address key gaps in the current system and ensure individuals and families can access support services early, before they find themselves in a crisis.

Quick Facts:

  • The Ministry of Children and Family Development invests approximately $94 million annually to address child and youth mental health and substance use challenges. This includes community child and youth mental-health services, youth forensic psychiatric services and the Maples Adolescent Treatment Centre, as well as substance use services in the youth justice system.
  • Mental-health problems frequently begin early in life, with approximately half starting by age 15 years, and three-quarters by age 24 years.
  • Early intervention is key when managing a young person’s positive mental health and well-being. The sooner we can identify individual challenges, the sooner we can get the child or youth back on the road to a positive and bright future.
  • Currently, more than 27,000 children and teens receive community mental-health services annually – approximately double the number that received services in 2003.
  • There are currently 78 walk-in mental-health intake clinics throughout B.C. offering a more efficient intake process that is reducing wait times from children and their families for initial assessment of their service needs from weeks to days and days to hours.
  • The child and youth mental-health and substance-use online services map includes contact information for about 350 service providers and locations and has helped more than 6,900 children, youth and families to date to find the services they need, when they need them.
  • The Ministry of Health spends more than $1.42 billion per year to address mental-health and substance-use issues in B.C.

Categories: Health

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