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New FrontCounter BC office in Castlegar

Residents in the West Kootenay will now find it even easier to access government services with the official opening of a brand-new FrontCounter BC office in Castlegar.

FrontCounter BC is a single-window service for clients of the natural resource sector. FrontCounter BC was created in 2005 with eight locations, a dedicated call centre and online applications.

Thursday’s opening in Castlegar marks the start of a major expansion of the program to more communities across British Columbia.

“This is a milestone for Castlegar,” said Mayor Lawrence Chernoff. “Our residents no longer have to make a trip to Kamloops or Cranbrook to get professional help with their natural resource applications. Plus, it makes Castlegar a hub for business.”


Quick facts

• FrontCounter BC offers more than 130 natural resource-related permits and authorizations at each location.

• FrontCounter BC provides services on behalf of 16 additional partner agencies.

• Since Jan. 1, 2005, over 38,000 authorizations have been processed.

• The FrontCounter BC call centre handles more than 21,400 inquiries annually.

• In 2010 FrontCounter BC ranked third nationally in client satisfaction for all government services.


Learn more

• Watch a short video on FrontCounter BC:

• Find a FrontCounter near you:

• FrontCounter BC:

• Ministry of Forests, Lands and Natural Resource Operations: